Select 'Gift Wrap your order' at checkout and we'll personalise your perfect present with luxury paper and ribbon ($5.95)*.
This includes a hand wrap of your special order and 1 x complimentary gift tag - simply leave your message at checkout. Alternatively if you’d like a larger, more luxurious Australian greeting card, you can choose from our range here and we'll write on that for you.
*Please note that your entire order will be gift wrapped as one gift if you select this option
We offer a premium express delivery service that is generally cheaper than sending yourself with AU Post, and have a guaranteed delivery policy (see here). For more info on International delivery see here:
Please note all logistics providers in Australia and overseas are experiencing delays to normal delivery timelines.
This is due to both the drastic reduction in commercial flights that would otherwise carry your gifts; as well as the huge spike in volume across all networks as everyone shops more online.
We're still sending your Australian Gifts overseas
There’s never been a better time to send some love across the oceans to cure a homesick heart or to send warmth to friends, family, or overseas business contacts.
We can confirm we are still successfully sending parcels within Australia as well as to the USA, UK, Canada, Japan, Philippines, Singapore and Hong Kong as of the date of this update.
Changes to the way parcels are delivered
There’s a few changes where ALL couriers and postal delivery services in Australia and overseas are doing whatever they can to keep their staff safe.
This means that parcels will be left on front doorsteps or porches without human or other unnecessary contact including
WITHOUT KNOCKING ON DOORS
WITHOUT RINGING DOOR BELLS
WITHOUT CALLING FIRST
You will still be sent tracking details for all deliveries and if you are concerned, we suggest you follow the real-time tracking and notfiy the recipient when your gift is delivered.
Delays in Delivery and Dispatch
As of this update, all parcels that have been sent have been received, on average, 4-6 working days from date of dispatch (overseas express service); 1-2 days from date of dispatch (Australia Post express for delivery in Australia); or 3-10 days for normal standard Australia Post.
Please also be aware we have increased diligence on the way we pack and send your parcels, including applying disinfectant to goods and our packers hands; and minimising contact in our warehouse. This means orders take longer to pack, and there may be delays to our normal dispatch turnarounds.
Australia Post Express is no longer guaranteeing next day delivery, and our experience is this is taking 2-3 working days. However, please be aware, this is still a prioritised service beyond normal mail, which is taking much longer to be received.
International Routes via Singapore or Hong Kong
We have been working with UPS Express International and DHL Express as our trusted carriers to successfully delivery your gifts overseas for many years.
They are making choices at this time about what is the fastest and safest way to get your parcels to their destination given there is a global pandemic; cancelled commercial flights on which some of your parcels may have been carried; different restrictions per country; and a high volume in the network at this time. Routes may change on a daily basis and are outside our control.
DHL Express parcels going to Japan, the UK and Europe are likely to go through either Singapore or Hong Kong hubs (or both) to get to their final destination. DHL Express will do this based on what it believes is the best and safest route for parcels at this time.
Packages going to the USA will go via UPS International Express and generally go directly from Australia to the USA.
We thank you for your patience in these stressful times.