Please see latest updates from the Australia post website here
Canada Postal workers have gone on strike since early November 2024 and negotiations to end the strike over pay and working conditions have not yet been successful.
As such, any parcel sent to Canada from early November 2024 by standard AU Post, is likely to be waiting to be delivered by Canada Post (Australia Post's partner in Canada) OR has been returned to us, as Canada is not accepting any international parcels right now.
As this is the busiest time of year, there is over 20 million parcels in the network in Canada that are waiting to be delivered.
If you are trying to send to Canada via Australia Post, you will not be able to right now.
Yes - if you ordered in November and chose standard no-frills economy (AU Post) or International Express (AU Post) to Canada, your order is very likely to be affected. We have emailed you via the email address on your order about what to expect, including your current options. Please check your email / junk mail or email us at info@istillcallaustraliahome.com if you are concerned.
AU Post Express parcels ordered in very early November have had a better delivery success rate but may also have been impacted by the strike.
Yes. You can still send to Canada from our site via courier - DHL express. While this is a more expensive option, DHL own their own planes and network in major cities in Canada, and are therefore able to generally avoid issues with the local postal network.
The only exception to this, is if delivery is to a remote or rural area that only Canada Post service - if this is the case, DHL will get your item to the nearest DHL depot and hand it over to Canada Post for local delivery, so you will still experience delays.
This is the best we can do in the current circumstances.
Many thanks for your patience and Merry Christmas to all when you get to it.