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WHICH COUNTRIES DO YOU SEND AUSTRALIAN GIFTS AND GIFT HAMPERS TO?
We send Australian gifts and Australian hampers to certain countries only, with the most popular being Australia, USA, UK, Japan, Canada, Singapore, and New Zealand.
For more information and to see if we send to the country you’re interested in, please see the table on the page Overseas Delivery Destinations – ‘Where we send to’, and type your country in the ‘Search’ bar at the top of the table that appears on this page.
GIFT HAMPER CONTENTS
CAN I CUSTOMISE MY AUSTRALIAN GIFT?
Yes – you can select any number of items to go in your gift by clicking on either Make my own hamper or All Australian Gifts and keep adding to your cart until you’re happy!
If you would like us to send your gift as a hamper, please also select a beautiful keepsake box or bag for it to be put in here. If you do not select a box, your gift will be wrapped in gift wrapping as opposed to coming in one of our signature keepsake hamper boxes.
CAN I SEND ALCOHOL?
We DO send hampers with alcohol in them to Australia, UK and Japan only.
We DO NOT send alcohol to any other countries due to customs regulations and prohibitively high taxes and duties charged in other countries.
If you wish to send a hamper without alcohol, please select the ‘no alcohol’ option and the price of the hamper will adjust online accordingly.
DELIVERY
HOW MUCH DOES IT COST TO SEND MY GIFT?
Click here for the latest information on shipping costs.
WHAT HAPPENS IF MY GIFT GETS STUCK IN CUSTOMS?
Approximately 2% of gifts sent receive a random fuller check by customs in the country they are being sent to.
This is a completely normal process.
When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (anything from 5 - 28 days).
When this happens, if it has been sent via DHL Express courier, we can help and will work via DHL express with customs to resolve any queries on your behalf.
If your gift has been sent via Australia Post Standard or AU Post International Express, we are unable to intervene on your behalf, and your recipient will need to pay duties/taxes or resolve any customs queries.
CAN YOU DO A BESPOKE HAMPER ESPECIALLY FOR ME?
If you are placing a order over $1,000 for 1 hamper type to multiple VIPs, please contact us at info@istillcallaustraliahome and we’d be delighted to help you with gifts for your special occasion.
For orders under that, unfortunately we are primarily a online-only store; and not staffed up to manage bespoke individual orders. In this case, we invite you to make your own hamper online by choosing your hamper box or gift bag and adding anything available on the site. We’ll then pull together your special choices in the one hamper box and send for you as instructed.