Guaranteed Delivery Policy*

We love sending Australian gifts within Australia and overseas. 

*If you meet all the conditions of our guaranteed delivery policy, and have not received your shipment will give you a full refund for your goods plus shipping.

Please see here for full details of our guaranteed delivery policy

THE KOOKABURRA POST

The Kookaburra Post is our specialist provider,  delivering love from home, wherever they roam.

They are Australia’s most joyful birds and love gift-giving – just like you!

Nothing makes them more pleased than seeing the smile on the recipients face when they receive their special present from you.

In fact, it makes them so happy they break out into their well known laugh… koo koo koo ka ka ka ka!!!!!

A bit like the Hogwarts Express, the Kookaburra workers of the Kookaburra Post gather every weekday afternoon from the rooftops of our warehouse, 3/10 Strathaird Road, Bundall, QLD 4217.

They gather all our carefully packaged parcels and take off across Australia and around the world, delivering them with care.

They love making sure they get where they’re supposed to go and feed live tracking information into our main frame systems!

Please see below for specific policies relating to Australian and International deliveries.

The Kookaburra Post sends within Australia, as well as to the USA, UK, Japan, Canada,Hong Kong, New Zealand,and Singapore.

See more information on Where We Deliver To and any restrictions here.

AUSTRALIAN DELIVERY

• 

  FREE standard delivery to any Australian Address for orders over $120

• Flat rate standard delivery fee of $5.00 for Australian addresses for orders over $60

• Flat rate standard delivery fee of $10.95 for orders to any Australian address under $60

• We send tracking details for all orders

• Our warehouse is on the Gold Coast, Australia, so generally if you live in Brisbane or Sydney, delivery generally takes 1-2 working days (if ordered before 9am AEDST although with the  option this is not guaranteed);  Melbourne the standard delivery is approximately 3-5 working days; and South Australia / WA / NT / Regional & Rural areas longer. These are estimates only, and delivery timescales are not guaranteed as these are entirely out of our control. At Christmas time and busy periods, delivery may take longer.

• If you need your gift urgently, we recommend selecting Express Post service.

• If you want to check delivery for your postcode with Australia post standard, enter our postcode (4220) and your postcode on this online estimater from Australia Post: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

• In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances but will endeavour to do all we can to investigate any issues on your behalf.

LOCAL PICKUP FROM OUR WAREHOUSE

• You are welcome to pick up deliveries from our warehouse on the Gold Coast: Unit 3 / 10 Strathaird Road, Bundall QLD 4217

• If you choose this option, it’s free – please choose the option at checkout, and you will receive an email letting you know from what time your gift will be ready. Warehouse opening hours for collecting gifts is generally 9am-4pm Monday – Friday; however please wait for our email confirmation, as there may be exceptions.

• Please note we do not have a shop-front and are an online only business. If you choose to collect your gifts from our warehouse, they will be left at reception to pick up – there is no general browsing of stock in our working warehouse environment.

EXPRESS DELIVERY TO ANY AUSTRALIAN ADDRESS

If you live in a metro area and want next-day delivery, order before 2PM AEST and choose express delivery. 
Depending on where you are based, we generally use DHL Express or Australia Post Express for express delivery at a flat rate of $15.95 for any parcel, anywhere in Australia

• If ordering before 10am AEST we will endeavour to dispatch express deliveries on the same day from our Gold Coast headquarters. There may be exceptions when there are public holidays, or we are closed for stocktake, for example.
• Delivery time from date of dispatch for express is ‘next day’ if ordered before 10am AEDST for metro areas (i.e. ares in main metro area of Sydney, Melbourne, Brisbane, Adelaide, Darwin and Perth)  and outside Tasmania. Please note this is not guaranteed and may be longer in busy periods like Christmas.  Australia Post now pubishes this timeline to be 1 - 2 days.
• Please also note, Australia Post now automatically adds an additional day to their estimated delivery date on Express Post parcels. In our experience, this is not correct if you are within an Australia Post ‘Next Day Delivery Guarantee’ area. See here for the Next Day Delivery Guarantee information from Australia Post.
• Regional, Rural and Tasmanian addresses will take 1-3 days longer than standard express.
• In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances, for example in extreme weather events or at busy Christmas periods.  We will, however, do all we can to investigate and resolve this on your behalf.

INTERNATIONAL DELIVERY – USA, UK, JAPAN, CANADA, NEW ZEALAND, SINGAPORE

FLAT RATE

We ship internationally to the countries listed above.

We do this for a flat rate based on the weight of your gift.

See here for the latest freight rates on international delivery

YOUR DELIVERY DETAILS

• Please ensure your delivery details entered in the check-out process are accurate, and contact us at info@istillcallaustraliahome.com if there’s any required changes.  We cannot be held responsible for failed delivery due to incorrect address details given.