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Returns Policy

The following is the I Still Call Australia Home.com returns policy.

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please check our website for the most up-to-date information.

1. Eligibility for Returns

  • We accept returns within 30 days of the purchase date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Some items are not eligible for return, including any food items.

2. Return Process

  • To initiate a return, please contact our customer service team at info@istillcallaustraliahome.com within the specified return period.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.  Please see more information on delivery policy and refunds here.
  • We recommend using a trackable shipping method to ensure that your return is received.

4. Refund or Exchange

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
  • In the case of an exchange, we will ship the replacement item after receiving and inspecting the returned product.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately on info@istillcallaustraliahome.com with photos of the product and packaging.
  • We will provide instructions for returning the item and will arrange for a replacement or refund.

6. Cancellation Policy

  • Orders can be canceled within 4 hours of purchase. Please contact us as soon as possible if you wish to cancel an order on info@istillcallaustraliahome.com

7. Non-Returnable Items

  • Certain items are not eligible for return, including:
    • Food (e.g. tim tams, biscuits, chocolate etc)

8. Contact Information

  • For any questions regarding our Returns Policy, please contact our customer service team at info@istillcallaustraliahome.com

Thank you for choosing I Still Call Australia Home.com.

We appreciate your business!