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Returns Policy

The following is the I Still Call Australia returns policy.

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please check our website for the most up-to-date information.

1. Eligibility for Returns

  • We accept returns within 30 days of the purchase date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Some items are not eligible for return, including any food items.

2. Return Process

  • To initiate a return, please contact our customer service team at within the specified return period.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.  Please see more information on delivery policy and refunds here.
  • We recommend using a trackable shipping method to ensure that your return is received.

4. Refund or Exchange

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
  • In the case of an exchange, we will ship the replacement item after receiving and inspecting the returned product.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately on with photos of the product and packaging.
  • We will provide instructions for returning the item and will arrange for a replacement or refund.

6. Cancellation Policy

  • Orders can be canceled within 4 hours of purchase. Please contact us as soon as possible if you wish to cancel an order on

7. Non-Returnable Items

  • Certain items are not eligible for return, including:
    • Food (e.g. tim tams, biscuits, chocolate etc)

8. Contact Information

  • For any questions regarding our Returns Policy, please contact our customer service team at

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