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On average, even during COVID and updated end October 2020, from the date of our dispatch, shipment is currently taking 4-6 working days for International metro areas; and 3-10 working days for Australian metro areas. Rural / regional areas may take longer.
Provided all stock is available, and outside busy periods, goods are generally dispatched on the same working day if your order is received before 9am; or the next working day if received after 9am.
The actual timeline depends on the destination country; as well as how close the actual delivery address is to a metro area.
Gift delivery can take longer if there’s problems with the address provided; if the destination is not in a metro area of a capital or other major city; or if your gift gets a random check by customs of the country it is entering (about 3% of all parcels).
See the table below for more delivery time details for the county you’re interested in sending to.
| Country Name | Average business days to deliver during COVID | Gift Content Restrictions | Any other considerations |
|---|---|---|---|
| Australia - Standard | 3-10* | No restrictions | Delivery time depends on proximity to a capital city from our Gold Coast warehouse. May be longer for extremely rural locations or in busy periods. |
| Australia - Express* | 2-4 | No restrictions | *Order Mon-Fri before 9am and choose express delivery for next working day delivery to areas covered in the Australia Post 'Next Day Delivery Guarantee' network. Longer for rural areas outside this network; or during busy periods. |
| Canada See more here | 4-10* | No alcohol | Must include local phone number to clear customs |
| England See more here | 4-7* | We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per address | Must include local phone number to clear UK customs |
| Hong Kong | 4-7* | No alcohol | Must include local phone number to clear customs |
| Ireland (Northern) See more here | 4-7* | We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per address | Must include local phone number to clear UK customs |
| Ireland (South) | 4-7* | No alcohol | Must include local phone number to clear customs |
| Japan See more here | 4-5* | We can send all items in the store to Japan; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per address | Must include local phone number to clear Japanese Customs |
| New Zealand | 2-5* | No alcohol | Must include local phone number to clear customs |
| Philippines | 4-7* | No alcohol | Must include local phone number to clear customs |
| Scotland See more here | 4-7* | We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per address | Must include local phone number to clear UK customs |
| Singapore See more here | 2-5* | No alcohol | Must include local phone number to clear customs. |
| UK See more here | 4-7* | We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per address | Must include local phone number to clear UK customs |
| USA See more here | 4-7* | No alcohol | Must include local phone number to clear customs |
| Wales See more here | 4-7* | We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per address | Must include local phone number to clear UK customs |
