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REFUND AND RETURNS POLICY

You may return any item for a refund to us within 7 days of receipt provided the item is received by us in the condition it was sent to you.

Return shipping costs in these cases, are your responsibility.

Original shipping costs will not be refunded if there has been a change of mind or no agreed damage to a product. Goods must be returned in unused condition in their original packaging within 7 days of receipt. Once we receive the item/s, a refund will be credited back to you excluding delivery charges.  We recommend returning the goods via a traceable method to ensure safe delivery.

We will not be held responsible for refunding goods that have not been received to the following address (i.e. without tracking).

The address for returns is:

I Still Call Australia Home

Level 1, 5/1 Fortitude Crescent, Burleigh Heads QLD 4220.



DAMAGED GOODS

For items received damaged, please take a photo of the item within 24 hours of receipt, and send to info@istillcallaustraliahome.com. We will either refund the damaged item or send a replacement item at no extra charge.


HANDMADE ITEMS

Some of our stock, such as our ceramic products, are individually hand-made, one-off designs.  All our stock is quality checked and we do not make refunds based on the unique nature of our hand-made items; nor do we make refunds based on slight colour variations from our website.


SALE ITEMS

Sale items are non-refundable.

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