ARE THERE EVER ANY DELAYS SENDING GIFTS TO SINGAPORE?
If there are any delays due to customs (or other) issues outside of our control, we will contact you and liaise with our DHL customer service representative to resolve the issue. We cannot be held responsible for this type of delay – in general 5% of all parcels get a detail check by Customs and can take longer to be delivered.
Other reasons gift delivery may be delayed include:-
Recipient away / on holiday when gift arrives
No-one home to sign for gift and no authority to leave in safe place has been given by the sender
Incorrect contact phone number or customs unable to get hold of person on phone number provided when needed
IS THERE ANYTHING I CAN DO TO HELP FOR A SMOOTH DELIVERY PROCESS?
To help us get your gift cleared through customs as smoothly as possible it is imperative you provide us with:
The name of the individual responsible for receiving the gift
The Singaporean phone number of the individual receiving the gift (mobile is better but standard phone line is okay)
A correct Singaporean work address not a PO Box.
Couriers generally deliver during business hours so a work address or an address where someone is there to receive and sign for the gift works best.
If you believe no-one will be home at time of delivery and think it is safe for the gift to be left at the delivery address without a signature, we can do this. Please be aware you bear the risk of loss or theft of the gift, if you leave a gift unattended at the delivery address. If you wish to go ahead and do this, please include specific delivery instructions on your booking in our checkout process.
WHAT IF MY FRIEND / COLLEAGUE / FAMILY IS NOT HOME WHEN THEIR GIFT ARRIVES?
If the person you are sending yourAustralian giftto is not at home when the courier arrives , there will be a note left for them to rearrange a time that suits them for redelivery free of charge.
Where you have supplied a mobile number, they will be offered re-delivery at a time of their choosing; or an option to approve the gift to be redelivered for free and left in a special place that they specify.
We will track your Australian gift from door-to-door until it is delivered and signed for and update you if any further information is required.
We cannot be held responsible for any Customs issues that are beyond our control – 5% of all parcels (in general) get checked by Customs and take longer to be delivered. Click here for more information on our general international delivery policy.
HOW MUCH DOES IT COST TO SEND MY AUSTRALIAN GIFT TO SINGAPORE AND WHAT’S INCLUDED?
We only send international express because it is the most efficient and reliable way to ensure your gift gets to the recipient without issues or delays.
The fee we charge is fully inclusive of taxes and duties payable in Singapore plus an admin fee charged by the courier for clearance processing.
This means you get door to door tracking of your gift without any ‘black holes of information’ should there be issues clearing customs (approx. 5% of packages).
We have negotiated rates with DHL Express so we are able to pass on a value-for-money option you won’t find anywhere else!
INCLUDED IN OUR FREIGHT PRICE:
Customs form completion– this is mandatory for all parcels going to Singapore. We are experienced at correctly completing customs forms to ensure your parcel gets through as smoothly as possible.
Door-to-door tracking of your gift – We work with DHL express who provide you with regular updates of where your gift is in the world.
Admin fee of international courier and assistance clearing customs– On average, 5% of all parcels get checked by Customs and take longer to be delivered. We cannot be held responsible for this. When this happens, we are in contact with customs via DHL Express to understand if local govt officials have the information required to clear your gift as swiftly as possible. Although we cannot be held responsible for customs clearance (or failure thereof) the benefit of using our service is that we have a pathway of communication with the right people.
Singapore taxes and duties payable – When you send food and gifts to Singapore by courier, there is always an administration charge plus Singapore taxes and duties payable to Singaporean Revenue and Customs. We cover these charges as part of our freight cost so you never have to worry about the person you are sending the gift to being stung with additional costs.