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Hi, I sent 2 bags of Twisties to my sister-in-law in Singapore and the bags exploded in the plane and they were stale at Christmas. She was so disappointed so I emailed I Still Call Australia Home. They said this sometimes happens and asked what I wanted to do? I said please send again, I followed up with another email but to date have not received a reply to either email. I figure it is too much trouble for them but won’t be using this gift giving again. I can’t fault them on delivery and their products but just on communication if there is a problem.