HOW LONG DOES IT TAKE FOR MY AUSSIE GIFT TO GET TO THE UK?
We use DHL express for all deliveries of our Australian gifts and Australian gift hampers to the UK.
84% of gifts to the UK are delivered in 2-4 working days from date of dispatch outside COVID. [please allow 4-7 working days during COVID]
If the recipient isn’t home at time of delivery, or your gift is delayed in customs (approx. 2% of packages), it may take longer. If you have alcohol in your gift, it is more likely to experience a random customs check.
In general, deliveries to major cities like London or Manchester are faster than to counties or regions outside metro areas.
We cannot be held accountable or liable for any delays due to circumstances beyond our control; such as local transport conditions, extreme weather events, local holidays, or customs delays; as examples.
We will send you tracking details that update in real time on an online map.
Rates include international express shipping to 1 address, customs paperwork completion, door-to-door delivery, signature on delivery, tracking; and is all-inclusive of customs and duties payable in the UK.
No need to worry about gifts being held at ransom.
Once paperwork is processed you will receive your real-time tracking link that you can monitor on a map online.
ARE THERE EVER ANY DELAYS SENDING GIFTS TO THE UK?
If there are any delays due to customs (or other) issues outside of our control, we will contact you and liaise with our DHL customer service representative to resolve the issue. We cannot be held responsible for delays outside our control – in general 2-5% of all parcels get a detail check by Customs and can take longer to be delivered.
Other reasons gift delivery may be delayed include:-
Recipient away / on holiday when gift arrives
No-one home to sign for gift and no authority to leave in safe place has been given by the sender
Incorrect contact phone number or customs unable to get hold of person on phone number provided when needed
Local transport issues caused by local festivals and events such as Olympic or Commonwealth Games
IS THERE ANYTHING I CAN DO TO HELP FOR A SMOOTH DELIVERY PROCESS?
To help us get your gift cleared through customs as smoothly as possible it is imperative you provide us with:
The name of the individual responsible for receiving the gift
The UK phone number of the individual receiving the gift (mobile is better but standard phone line is okay)
A correct address including UK postcode
Couriers generally deliver during business hours so a work address or an address where someone is there to receive and sign for the gift works best.
If you believe no-one will be home at time of delivery and think it is safe for the gift to be left at the delivery address without a signature, we can do this. Please be aware you bear the risk of loss or theft of the gift, if you leave a gift unattended at the delivery address. If you wish to go ahead and do this, please include specific delivery instructions on your booking in our checkout process.
WHAT IF MY FRIEND / COLLEAGUE / FAMILY IS NOT HOME WHEN THEIR GIFT ARRIVES?
If the person you are sending your Australian gift to is not at home when the courier arrives , there will be a note left for them to rearrange a time that suits them for redelivery free of charge.
Where you have supplied a mobile number, they will be offered re-delivery at a time of their choosing; or an option to approve the gift to be redelivered for free and left in a special place that they specify.
We will track your Australian gift from door-to-door until it is delivered and signed for and update you if any further information is required.
We cannot be held responsible for any Customs issues that are beyond our control – 2-5% of all parcels (in general) get checked by Customs and take longer to be delivered. Click here for more information on our general international delivery policy.
Customs form completion– this is mandatory for all parcels going internationally. We are experienced at correctly completing customs forms to ensure your parcel gets through as smoothly as possible.
Door-to-door tracking of your gift – We work with DHL express who provide you with regular updates of where your gift is in the world. There is up to 22 scans of your gift between Australia and the UK and we share the link to this information with you.
Admin fee of international courier and assistance clearing customs– On average, 3% of all parcels get checked by Customs and take longer to be delivered. We cannot be held responsible for this. If this happens, we are in contact with customs via DHL Express to help clear your gift; but cannot be held responsible for non-clearance or non-delivery if your failure to provide information we request in a prompt manner is not met.
UK taxes and duties payable – When you send food and gifts to England, Ireland, Scotland or Wales by courier, there is always an administration charge plus UK taxes and duties payable to HRM Revenue and Customs. We cover these charges as part of our freight cost so you never have to worry about the person you are sending the gift to being stung with additional costs.
Yes! You can send wine hampers or beer hampers; however there is a limit to 1 x bottle of wine with our current freight rates. We will charge extra for additional bottles to cover the cost of additional taxes that will be due on the alcohol volume. If you would like to do this please call 1300 542 716.
In fact, you can send any gift hamper in our range to the UK.
That includes any hamper for him / her; gourmet food hamper; wine hamper; celebration gift or Christmas hamper.
If you just want to send a bottle of wine to the UK on its own, unfortunately we cannot do this because strict liquor licence rules apply. If you want toonlysend wine as a gift, we recommend you speak to a wine exporter directly.
If you are sending bulk orders of 10 x hampers or more, we offer a bespoke service including any alcohol of your choice.
I WANT HELP SENDING AN AUSTRALIAN GIFT TO ENGLAND, SCOTLAND OR WALES MYSELF
We are not a general courier or delivery service for sending any Australian gift overseas; however because we specialise in sending gifts to the UK, we’ve learnt a few things along the way and are happy to share what we know. Below are some helpful articles on further information to share our learnings. If you still have questions, we suggest you contact your local freight company, or Australia Post :-